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Maximize the Value of Your H.E.L Equipment
From service agreements to one-off support, we take care of your instrument throughout its entire life cycle – from installation to calibration, maintenance, and repair – so you can stay focused on achieving your goals.
Our global Service team combines deep product knowledge with a passion for customer care. Whether you need remote assistance, on-site servicing, or expert troubleshooting, we’re here to help. And if your equipment needs repair, we can provide loan units to keep your work moving.
Explore our full range of service options and agreements below or download our brochure.
Contact our Service Team
Perfect Cover, Whatever Your Budget
All three levels of Service Agreement include a Preventative Maintenance (PM) visit. Periodic preventative maintenance is at the core of our service agreements and ensures your instrument is running optimally and reliably.
What happens during a PM visit?
• Detailed visual inspection
• Instrument calibration
• Replacement of consumables such as seals, gaskets
and filters where applicable
• Utility connection checks
• Communication checks – software and hardware
• Functional and operational testing
• Full visit report, including necessary adjustments
The H.E.L extended warranty offers the same benefits as the standard warranty. These benefits are:
- Priority support over non-contract customers
- Warranty repair visits (including parts required for repair)
- Control software version updates
- Unlimited remote support
- Unlimited remote access assistance
Do you know we can provide training?
To ensure your equipment stays in safe hands and you can get maximum performance and efficiency from your system, we have a wide range of training options to help you and your team. Training can be delivered both in-person within your own laboratory or remotely.
With over 30 years of experience working in the safety, chemistry, and biotechnology industries, we can offer you high-quality scientific support for you and your applications. We also understand that each piece of research is unique, which is why we can offer training specifically tailored to your needs.
We want to help unleash the full potential of the scientific community, which is why we’re here to help. If you would like to know more about our training, visit our Training page or press the Speak to a Specialist button below.
